Effective Date: November 4, 2026
At Tech x Smith, we aim to provide reliable workflow management and automation solutions while maintaining transparency throughout the customer experience.
This Refund Policy explains our approach to cancellations, refund requests, and payment-related concerns.
1. Services Covered
This policy applies to all services offered by Tech x Smith, including:
Workflow Tools.
Workflow Planning and Management.
Business Process Automation.
Task Automation.
Automation Workflow Setup.
Application Integrations.
2. Consultation Packages
Consultation packages provide time-based professional guidance, requirement discussions, and initial recommendations.
Once a consultation session has been delivered, the payment is generally non-refundable, except where required by applicable law or otherwise agreed in writing.
If a session is cancelled before it takes place, please contact us to discuss rescheduling or a possible refund.
3. Refunds Before Work Begins
If a customer requests cancellation before project work has started, the request may be eligible for a refund.
Any non-refundable charges or costs already incurred must have been disclosed or agreed upon, subject to applicable law.
4. Refunds After Work Begins
Once a project has started, refund requests will be reviewed based on:
Work already completed.
Project milestones achieved.
Resources and time invested.
Third-party costs incurred.
Terms agreed upon before project commencement.
Refunds are not automatically guaranteed after work has started.
5. Completed Services
Payments for completed and delivered services are generally non-refundable, except where required by applicable law or agreed otherwise in writing.
6. Duplicate or Incorrect Payments
If you accidentally make a duplicate payment or notice an incorrect transaction, contact us with your payment details.
We will review the transaction and arrange an appropriate resolution where applicable.
7. Project Cancellation by Tech x Smith
If Tech x Smith is unable to complete an agreed project, we will communicate with the customer and review the completed work and outstanding project obligations.
Any refund due for services not delivered will be assessed according to the project agreement and applicable law.
8. Software and Third-Party Expenses
Payments made for external software subscriptions, premium tools, APIs, licenses, or third-party integrations may be subject to the respective provider’s refund policies.
Such expenses are not automatically refundable by Tech x Smith.
9. How to Request a Refund
To submit a refund request, please provide:
Full Name.
Registered Email Address.
Project or Order Reference.
Payment Date and Amount.
Reason for the Refund Request.
Contact us through our official business email address.
10. Refund Processing
Approved refunds will generally be processed through the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
11. Policy Updates
We reserve the right to update this Refund Policy when necessary. Updated versions will be published on this page.
12. Contact Us
For refund-related questions or assistance, contact:
Tech x Smith